At J&E Grill Manufacturing, we stand behind the quality of our craftsmanship. Each product is built to perform under the daily demands of barn life, and our warranties ensure you can invest with confidence. Below you’ll find warranty coverage organized by product category.
Exterior Aluminum Barn Doors & Windows
Coverage Includes
- Lifetime protection against rust and corrosion under normal environmental exposure
- Structural integrity of all aluminum framing components
- Long-term performance of factory-finished aluminum surfaces (see finish-specific terms below)
- Proper function of all hardware components, including tracks, rollers, and latches
- Hardware is covered for life, provided proper installation and routine maintenance (such as greasing) is followed
- Glass is warranted only against manufacturing defects
Covered Products:
- Exterior Sliding Barn Doors
- Barn Loft Doors
- Dutch Doors
- Carriage Doors
- Entry Doors
- Arena Windows
- Dutch Windows
- Awning Windows
Glass Coverage Limitations
- Glass breakage or cracking is not covered, unless proven to result from a manufacturing defect
- Scratches or damage from normal use, impact, or handling are excluded
15-Year Powder Coat Finish Warranty
If your barn doors and windows include a factory-applied powder coat finish, we provide a 15-year warranty for protection against cosmetic degradation.
Coverage Includes
- Peeling, flaking, or excessive fading of powder coat finish under normal conditions and maintenance
Exclusions
- Damage or discoloration caused by corrosive chemicals
- Use of abrasive or high-pressure cleaning methods
- Scratching, denting, or other physical abuse from external impacts (e.g., tools, animals, equipment)
General Exclusions and Limitations
- Corrosion caused by standing water or submersion
- Glass breakage or surface scratches from routine use or impact
- Animal-related damage from horses, livestock, or similar sources
- Improper use or installation, including structural modifications, alterations, or lack of routine maintenance
- Acts of nature including fire, flooding, earthquakes, hurricanes, and extreme weather conditions
- J&E will not be responsible for freight, installation, or additional onsite processes needed to make the warranty repair
Warranty Claims Process
- Submit a written claim detailing the issue, accompanied by photographic documentation
- Provide proof of original purchase and the date of installation
- Our team will review the claim and may conduct an on-site inspection if necessary
- Valid claims will be resolved through repair, replacement, or credit, at the manufacturer’s sole discretion
Note: This warranty is extended only to the original purchaser and is non-transferable.
Interior Steel Stalls & Related Steel Products
Lifetime Structural Warranty
We are proud to provide a limited lifetime warranty on our Interior Steel Stalls, reflecting our dedication to exceptional quality and lasting durability. When used under normal, intended conditions, this warranty guarantees minimal rust and no structural failure of your stall components.
Coverage Includes:
- 5-year protection against rust and corrosion under normal environmental exposure
- Lifetime structural integrity of all steel framing components
- Long-term performance of factory-finished steel surfaces (see finish-specific terms below)
- Proper function of all hardware components, including tracks, rollers, and latches
- Hardware is covered for life, provided proper installation and routine maintenance (such as greasing) is followed
Covered Products:
10-Year Powder Coat Finish Warranty
If your stalls include a factory-applied powder coat finish, we provide a 10-year warranty for protection against cosmetic degradation.
Coverage Includes:
- Peeling, flaking, or excessive fading of powder coat finish under normal conditions and maintenance
Exclusions:
- Damage or discoloration caused by:
- Exposure to corrosive chemicals
- Use of abrasive or high-pressure cleaning methods
- Scratching, denting, or other physical abuse from external impacts (e.g., tools, animals, equipment)
General Exclusions and Limitations
The lifetime structural and powder coat warranties do not cover the following:
- Corrosion caused by standing water or submersion
- Surface scratches from routine use or impact
- Animal-related damage from horses, livestock, or similar sources
- Improper use or installation, including structural modifications, alterations, or lack of routine maintenance
- Lumber inserts, and any stain or finishes applied to the lumber
- Acts of nature including fire, flooding, earthquakes, hurricanes, and extreme weather conditions
- J&E will not be responsible for freight, installation, or additional onsite processes needed to make the warranty repair
Warranty Claims Process
To file a warranty claim, please follow the steps below:
- Submit a written claim detailing the issue, accompanied by photographic documentation
- Provide proof of original purchase and the date of installation
- Our team will review the claim and may conduct an on-site inspection if necessary
- Valid claims will be resolved through repair, replacement, or credit, at the manufacturer’s sole discretion
Note: This warranty is extended only to the original purchaser and is non-transferable.
For additional information on warranty coverage, product care, or maintenance recommendations, please contact our support team.
Interior Aluminum Stalls & Related Aluminum Products
Lifetime Rust-Free Warranty
We proudly offer a lifetime rust-free warranty on our Interior Aluminum Stalls. This warranty demonstrates our commitment to superior product quality and long-lasting durability. It ensures that, when used under normal, intended conditions, your aluminum components will remain free from rust and structural failure.
Coverage Includes:
- Lifetime protection against rust and corrosion under normal environmental exposure
- Structural integrity of all aluminum framing components
- Long-term performance of factory-finished aluminum surfaces (see finish-specific terms below)
- Proper function of all hardware components, including tracks, rollers, and latches
- Hardware is covered for life, provided proper installation and routine maintenance (such as greasing) is followed
Covered Products:
15-Year Powder Coat Finish Warranty
If your Aluminum stalls include a factory-applied powder coat finish, we provide a 15-year warranty for protection against cosmetic degradation.
Coverage Includes:
- Peeling, flaking, or excessive fading of powder coat finish under normal conditions and maintenance
Exclusions:
- Damage or discoloration caused by:
- Exposure to corrosive chemicals
- Use of abrasive or high-pressure cleaning methods
- Scratching, denting, or other physical abuse from external impacts (e.g., tools, animals, equipment)
General Exclusions and Limitations
The lifetime structural and powder coat warranties do not cover the following:
- Corrosion caused by standing water or submersion
- Surface scratches from routine use or impact
- Animal-related damage from horses, livestock, or similar sources
- Improper use or installation, including structural modifications, alterations, or lack of routine maintenance
- Lumber inserts, and any stain or finishes applied to the lumber
- Acts of nature including fire, flooding, earthquakes, hurricanes, and extreme weather conditions
- J&E will not be responsible for freight, installation, or additional onsite processes needed to make the warranty repair
Warranty Claims Process
To file a warranty claim, please follow the steps below:
- Submit a written claim detailing the issue, accompanied by photographic documentation
- Provide proof of original purchase and the date of installation
- Our team will review the claim and may conduct an on-site inspection if necessary
- Valid claims will be resolved through repair, replacement, or credit, at the manufacturer’s sole discretion
Note: This warranty is extended only to the original purchaser and is non-transferable.
For additional information on warranty coverage, product care, or maintenance recommendations, please contact our support team.
J&E Hay Nets
At J&E, we take pride in building durable, dependable hay feeding solutions that stand up to daily barn life. That’s why we offer a combined warranty: one for the hay net itself and another for the frame and attachments.
Covered Products:
Frame: Limited Lifetime Warranty
The metal hay net frame is covered by a limited lifetime warranty against structural flaws, manufacturing defects, or breakage resulting from such defects.
Exclusions: This warranty does not cover damage caused by improper installation, excessive force, abnormal use, or animal-related impact, such as a horse leaning, kicking, or rubbing against the frame.
Net: 1-Year Limited Warranty
Our hay nets are backed by a 1-year limited warranty covering defects in materials and workmanship from the original purchase date. If a manufacturing defect is found during that period, J&E will, at our discretion, repair or replace the net.
Exclusions: This warranty does not cover damage caused by normal wear and tear, chewing, sharp objects, or misuse.
How to Qualify for a Warranty Claim
- The hay net must be returned to J&E for inspection.
- Include the original purchase receipt—whether you bought it from J&E directly or from one of our authorized dealers.
- The net must have been used only for its intended purpose and under normal conditions.
Additional Exclusions
- Damage from misuse, neglect, improper care, accidents, or modifications
- Cosmetic issues that do not affect performance
How to Make a Claim
To submit a claim, contact J&E customer service for return instructions. You’ll be responsible for the shipping cost to send the net to us for evaluation. Once we’ve inspected it, we’ll let you know our decision and the next steps for repair or replacement.
Questions & Support
If you have questions about warranty coverage, product care, or maintenance recommendations, please contact our customer service team. We’re proud to stand behind our products and are here to help you get the most out of your investment.